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Why does ZOOM appear to lag on my SDC?
SmartDesk Connect relies on a modern dedicated GPU to provide adequate graphics acceleration for the 3x UHD monitors. Specific video conferencing software, such as ZOOM, are not optimized to work with dedicated GPUs and will result in a sub-standard user experience.
There are a few options to reduce the lag, such as:
- Enabling hardware acceleration
- Disabling HD video
- Disabling ZOOM backgrounds
- Reducing your display resolution from 4K (3840 x 2160) to HD (1920 x 1080P)
If the latency issues persist, we recommend using alternate video conferencing software such as Google Meets or Microsoft Teams until ZOOM addresses their video compression issues.
A Thunderbolt 3 port is required to connect. Select your laptop from the menu below to check the compatibility.
Your selected hardware is ready to connect with SmartDesk Connect E.
Your current operating system is ready to connect.
Make sure you are using Windows 10 version 20H2 or later.
Your selected hardware is not compatible.Take a look at list of supported laptops.
Your selected hardware has not yet been certified. Please contact us for further guidance.