My desk won't raise

This usually occurs after the power cable is tugged or over-extended to avoid unplugging the whole machine.

To reset the motorized standing desk functionality on your SmartDesk, lower the desk entirely using the controller on the right:

  1. Wait 10 seconds and then hold the down button for about 5 seconds or until you hear clicking and/or feel the desk “bounce,” lowering and rising on its own.

  2. Pull the paddle up, raising the unit to a comfortable height.

  3. If it is still not responding, repeat the procedure allowing about 30 seconds between.