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My desk won't raise
This usually occurs after the power cable is over-extended. It usually requires a simple reset.
To reset the sit/stand functionality, lower the desk fully using the controller on the right. Wait 10 seconds and then hold the down button for about 5 seconds or until you hear clicking and/or feel the desk “bounce” lowering and rising on its own. Press the button up, rising the unit to a comfortable height. If it is still not responding, repeat the procedure allowing about 30 seconds between.
A Thunderbolt 3 port is required to connect. Select your laptop from the menu below to check the compatibility.
Your selected hardware is ready to connect with SmartDesk Connect E.
Your current operating system is ready to connect.
Make sure you are using Windows 10 version 20H2 or later.
Your selected hardware is not compatible.Take a look at list of supported laptops.
Your selected hardware has not yet been certified. Please contact us for further guidance.